The Miles Nadal JCC (MNjcc) is a vibrant and welcoming hub that celebrates diversity, promotes wellness, and fosters a strong sense of community. Located in the heart of downtown Toronto, we offer inclusive programs in fitness, arts and culture, education, and Jewish life, serving people of all backgrounds and abilities. By joining this dynamic Centre of wellness, culture, community and belonging, you will contribute to the well-being of the community and the fibre of a strong and vibrant downtown core.

The Managing Director provides strategic leadership across Wellness, Fitness, Recreation, Aquatics, and Membership, supporting the organization’s long-term vision and priorities. This role is responsible for guiding departmental direction, fostering strong leadership across teams, and ensuring alignment with the broader organizational strategic plan.

Working closely with the Chief Experience Officer, the Managing Director plays a central role in shaping strategy, strengthening cross-functional collaboration, ensuring operational excellence, and enhancing the overall member and participant experience. This Managing Director will support the continued evolution of programs and services, ensuring they remain responsive to community needs while contributing to sustainable financial growth and organizational impact. All work within the organization ladders up to the strategic plan.

- Full-time, 37.5 hours per week/regular schedule.  

- Some evening and weekend work is required.

- This position is an in-person role and requires working on-site.

- Salary is $90,000 - $105,000 annually, based on experience.

Strategy, Finance & Operations

Lead strategy, budgeting, forecasting, and financial performance across Wellness, Fitness, Recreation, Aquatics, and Membership.

Drive revenue growth, engagement, retention, and operational efficiency.

Build scalable systems, KPIs, and performance dashboards.

Oversee program innovation, service delivery, and operational excellence.

Ensure regulatory compliance, safety, and risk management standards.

Leadership & Team Development

Build and lead high-performing leadership teams.

Drive a culture of accountability, service excellence, and continuous improvement.

Coach, mentor, and develop department leaders.

Promote collaboration and cross-functional alignment.

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Member Experience & Growth

Align programming and services with evolving community needs.

Strengthen onboarding, engagement, and service excellence practices.

Support membership growth, retention, and satisfaction.

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Expectations

Lead with initiative and step in when needed to support priorities.

Create and support a strong, collaborative team environment that drives overall success.

Communicate clearly and effectively, both in writing and in person.

Build and maintain strong working relationships across all levels of the organization.

Abide by the MNjcc Code of Conduct.

Attend staff training functions, meetings, and, on occasion, social events.

Some duties and responsibilities may change or be added from time to time.

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Qualifications

Bachelor’s degree in Business Administration, Recreation Management, Kinesiology, Sports Management, or a related field

5+ years of senior leadership experience in wellness, fitness, recreation, aquatics, hospitality, or multi-site operations.

Proven experience managing $1M+ operating budgets.

Strong people leadership, financial acumen, and strategic capability.

Track record of driving growth, innovation, and operational transformation.

Collaborative, high-integrity leader with strong executive presence.

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Salary and Benefits

Annual salary range: $90,000 - $105,000 commensurate with experience.

A range of supplemental insurance plans, including medical, dental, life, critical illness, and LTD.

An employee assistance program.

Membership for yourself, spouse, and children at the MNjcc fitness Centre, as well as discounts on most programs.

RRSP matching.

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What We Offer

The opportunity to lead and work alongside a dynamic team that values collaboration, creativity, and community impact.

A workplace that embraces diversity, inclusion, and belonging.

Competitive compensation and benefits.

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Email resume and cover letter to careers@mnjcc.org with the subject – “Application - Managing Director” .  Please let us know how you heard about the position.

Applications will be reviewed on a rolling basis until the position is filled.

Please note, while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process.

At the MNjcc, we believe strongly in personal connections, and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

Miles Nadal JCC values inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j.

The MNjcc welcomes and encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city, and our country.

Alternate Formats and Accommodation for Individuals with Disabilities:

The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture.

In accordance with the AODA, accommodation will be provided throughout the recruitment process for applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact David Krygier-Baum at:(416) 924-6211 x6213; davidkb@mnjcc.org; or in person by appointment.

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