The accessible elevator from street to lobby is out of order.  

    Manager, Member and Guest Experience – One Year Contract

    Starting July 2019


    Short Description of the Position:

    The Manager of Member and Guest Experience is responsible for the effective operations of the service desks resulting in the achievement of outstanding customer service, membership and program growth supporting policies and systems needed to provide a professional, friendly, welcoming, knowledgeable and resourceful front-line customer service experience for all who engage with the MNjcc.

    Key Duties and Responsibilities:

    • Cultivates a member centred environment by guiding and inspiring the staff team to deliver exceptional customer service to all who use the MNjcc.
    • Implements systems at the service desks that ensure both operational and service excellence. 
    • Recruits, coaches and provides leadership to the staff team to meet department goals.
    • Establishes rapport and maintains effective relationships with members, staff, volunteers and community partners.
    • Fosters a work environment that values and encourages teamwork and empowerment
    • Implements and promotes a sales culture which supports membership and program sales. 
    • Develops and manages member feedback and communication systems. 
    • Implements, measures and improves customer service activities.

    Qualifications and Requirements:

    • Minimum 4 years leadership experience managing a staff team in a comparable customer service environment.
    • Post-secondary education in office or business administration, hospitality or related fields.
    • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with people with diverse backgrounds
    • Contributes to a work environment that values and encourages teamwork and empowerment.
    • Exceptional conflict resolution and collaboration skills.
    • Strong written and verbal communication skills;
    • Excellent organizational and administration skills including, scheduling, budgeting, payroll administration and policy writing.
    • Sales experience an asset.
    • Public speaking experience or presentation skills an asset.
    • Outgoing, positive attitude, persuasive, results driven and quick thinking.
    • Able to work flexible shifts including weekends and evenings. 
    • Knowledge of Jewish culture and customs an asset.

    How to apply:

    • Please send your resume to the General Manager, Karen Turack at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line “Manager, Member and Guest Experience”.  All applications are appreciated, but only those chosen to move on in the selection process will be contacted.


    About the MNjcc:

    The Miles Nadal Jewish Community Centre is a dynamic hub in downtown Toronto. It provides opportunities for people of all ages and backgrounds to be active, learn, connect and participate in a wide range of cultural experiences. Rooted in Jewish values, the MNjcc is open to all.

    Founded on this site in 1953 the MNjcc is home to a 3800 member state of the art Fitness Centre, the Al Green Theatre, four schools, four choirs, a wide range of arts and cultural activities, Jewish Life programming, and a robust Active 55+ program. It is a founding member of the Bloor Street Cultural Corridor, and the lead organizer of the annual Annex Family Festival.


    Alternate Formats and Accommodation:

    The MNjcc is committed to providing an accessible employment environment. We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aim to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of JCC culture.

    If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. Please contact David Fielder at: (416) 924-6211 x404; This email address is being protected from spambots. You need JavaScript enabled to view it.; or in person by appointment.


    Contact & Info

    750 Spadina Ave. (at Bloor), Toronto, Ontario M5S 2J2

    Phone: 416.924.6211
    Fax: 416.924.0422

    Charitable Registration Number:
    140344243 RR0001

    Wheelchair Accessible

    The MNjcc is committed to accessibility. Please let us know in advance if you have any accommodation needs: | 416.924.6211