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Al Green Theatre Usher – Casual

A member of the front of house team, the usher is responsible for the overall customer experience of the patrons and guests of the Al Green Theatre. Their primary function is to greet guests, uphold theatre policy and ensure the overall safety of the patrons. The Al Green Theatre is a fast-paced, professional and collaborative work environment. Working hours vary as they are based on the theatre bookings calendar – staffing schedules are determined on a monthly basis.

Key Duties and Responsibilities:
  • Ensure the safety of patrons
  • Provide effective customer service to both patrons and event planners/participants
  • Lead patrons out of the building during emergency evacuations
  • Control theatre entrance (ripping tickets/maintaining accurate capacity numbers)
  • Patron management (seating patrons, informing patrons of theatre policies, dispute resolution, answering questions, addressing concerns, etc.)
Qualifications and Requirements:
  • Experience in customer service/front line public relations is required
  • Experience in theatre/special events is required
  • First Aid & CPR certification is required (training will be provided)
  • Ability to remain calm under pressure
  • Quick problem solving skills
  • Team player
  • Strong logistics skills
  • Adaptable
  • Ability to take initiative
  • Candidates must be able to legally work in Canada
Salary and Benefits:
  • $11.40 – $11.65 hourly
  • 4% Vacation Pay
  • Use the Fitness Centre based on number of days worked
  • Two MNjcc guest passes per annum
  • Two free 30 minute FITT checks (fitness assessments)
  • Member rate for all programs
  • Staff rate on Personal Training
How to apply:
  • Email resume and cover letter to David Fielder at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line “AGT Usher Application”
  • Please indicate if you are applying for more than one position
  • No phone calls please
  • Applications will be accepted until Friday, March 3, 2017
  • Please note, that only candidates moving to the next stage of the selection process will be contacted by us
Alternate Formats and Accommodation:

The MNjcc is committed to providing an accessible employment environment. We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aim to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of JCC culture.
If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. Please contact David Fielder at: (416) 924-6211 x404; This email address is being protected from spambots. You need JavaScript enabled to view it.; or in person by appointment.

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