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Frequently Asked Questions

AGT6 FAQthumbThe staff of Al Green Theatre is dedicated to delivering impeccable customer service. To ensure all patrons have an extraordinary experience we have prepared some frequently asked questions for your convenience. Should you need clarification on any of this information please contact our Bookings Coordinator at 416-924-6211 x269 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q – Is your theatre wheelchair accessible?

A – Yes. Wheelchair seating is located at the back of the auditorium. Please locate the front of house supervisor when you arrive and they will be happy to escort you. If you wish to notify us in advance regarding use of our accessible seating please contact our Bookings Coordinator at 416-924-6211 x269 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q – I have an injury and cannot climb very many stairs. Are there seats available that are level with the floor?

A – Yes. We recommend arriving early in order to guarantee an accessible seat. Please locate the front of house supervisor when you arrive. You can also let us know in advance that special seating will be required. Please contact our Bookings Coordinator at 416-924-6211 x269 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q – I will be attending the performance with my 1 year old child. Do I have to pay full price for a ticket or can they sit in my lap?

A – The babe in arm policy varies depending on the producing company. Please contact the box office number listed on the event listing for the policy surrounding specific shows.

Q – What time does the box office open?

A – The box office opens 1 hour before show time.

Q – When can I go into the theatre to get a seat?

A – Doors to the theatre will open 30 minutes before show time.

Q – Do you have hearing assistance devices?

A – Yes. Please ask one of our ushers or front of house supervisors. You will be asked to provide a piece of I.D which will be returned to you upon return of the assistance device.

Q - Am I allowed to bring food into the theatre?

A – Unfortunately we do not allow food or drink, except for bottled water, inside the theatre. The only exception to this rule is if the bleacher-style seating has been removed for special events or social engagements.

Q – My son/daughter is performing. Where can I pick them up after the show?

A – Friends and relatives are asked to wait in the main lobby for performers

Q – Do you have a lost and found?

A – Yes. Any items found in the theatre are given to the Miles Nadal Jewish Community Centre information desk located in the main lobby. Their hours of operation are Monday to Friday 5:30am to 10:00pm; Saturday and Sunday 7:00am to 7:00pm. You may also call 416-924-6211 x 0

Q – Can I volunteer with the Al Green Theatre

A – Volunteers are not employed by the theatre as front of house/ushering staff. Some of the organizations who rent our space may have volunteer opportunities. Please contact the rental companies for more information.

Q – Do you do refunds or exchanges on ticket sales?

A – Many of our renters manage their own box office and therefore have different policies surrounding refunds and exchanges. Please contact the box office number on the event listing for details on specific events.

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